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Job no: 502777
Work type: Full time
Location: Shatin 沙田
Job posting date:

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 135,000 co-workers and operations in 43 countries. We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too.

Customer Support Generalist – Email, Social Media, Live Chat


The Customer Support Generalist will be working in the below areas and actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer. The CS Generalist also offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.

Customer Contact (Email, Social Media and Live Chat)

  • Provide fast and easy support to customer enquiries through live chat, e-mail and social media regarding product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints
  • Balance customer’s expectations & service level by providing effective and efficient solutions to customers
  • Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines

Working Condition

  • Flexible working hours from Monday - Sunday
  • Shift working hours for Full-time: 10 hours per day
  • Averagely monthly time off – 10 days including statutory holidays
  • Working location: Shatin Office



  • Form 5 or above, with 1 - 2 years working experience in any customer facing field
  • Able to work in a customer-focused and fast-paced environment
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese Input )
  • Good telephone and written communication manner and customer-oriented
  • Helpful and passionate
  • Passion in home furnishing and IKEA culture & values
  • Candidate with more experience will be considered as Customer Support Specialist

To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

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