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Ikea

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Job no: 527281
Work type: Full time
Location: Job posting date:

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 135,000 co-workers and operations in 43 countries. We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too.

Store Sales Manager (Macau)

Responsibilities

  • Secure a consistent, seamless positive customer experience through all channels by ensuring that the store is always striving to fulfill the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
  • Ensure your store leaders have the right number of co-worker in the right place at the right time to run their shops successfully and ensure co-workers are ready and available to provide home furnishing ideas for the customer
  • Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximize sales and generates sustained long-term profitability
  • Secure successful implementation of country priorities and the sharing and implementing of good solutions
  • Ensure your store leaders understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers
  • Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system, optimize logistic productivity and easy buying process through all channels
  • Know your local market potential and work with your team and other departments to ensure the store is locally relevant throughout the different sales channels
  • Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop co-worker by agreeing clear goals, expectations and conducting follow-ups
  • Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution. Identify and develop the many co-worker within the department to secure succession planning
  • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability

Requirements

  • Experience of working in a customer-oriented (service or retail) industry
  • Experience of leading and managing a team preferably gained in customer-oriented service or retail environment
  • Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years
  • Experience of working in a fast-paced environment
  • Business-minded and result-driven with a customer focus
  • Experience of leading and developing people with good results
  • Experience of setting and implementing action plans, budgets and following up goals
  • Understand profit and loss and how to affect its result through departmental actions
  • Experience of taking commercial decisions based on local market information
  • Ability to communicate in English
  • Ability to engage a receiver by creating a passion for your plans
  • Ability to confront and manage poor performance
  • Proven ability to understand cause and effect of decisions
  • Macau permanent identity is Required

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

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