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Job no: 527284
Work type: Full time
Location: Job posting date:

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 135,000 co-workers and operations in 43 countries. We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too.

Customer Support Generalist – Contractor Hotline/Customer Hotline


The Customer Support Generalist will be working in one of the below areas and actively build rapport with contractors and customers by being empathic, helpful and providing a solution that satisfies the customer.

Customer Contact (Contractor Hotline)

  • Provide fast and easy support to contractors fulfilling order on site, acting as a go between for the contractor and customers regarding product, delivery, replacement order, and handling 1st tier customer complaints


Customer Contact (Customer Hotline)

  • Provide fast and easy support to customer enquiries through call regarding product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints


Common Duties

  • Offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.
  • Balance customer’s expectations & service level by providing effective and efficient solutions to customers
  • Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines

Working Condition

  • Opening hours of Customer Support Centre: 10:30am to 08:00pm
  • Shift working hours for Full-time: 10 hours per day
  • Averagely monthly time off – 10 days including statutory holidays
  • Working location: Shatin Office



  • Form 5 or above, with 1 - 2 years working experience in any customer facing field
  • Able to work in a customer-focused and fast-paced environment
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese Input )
  • Good telephone manner and customer-oriented
  • Helpful and passionate
  • Passion in home furnishing and IKEA culture & values
  • Candidate with more experience will be considered as Customer Support Specialist

To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

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