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Job no: 527804
Work type: Full time
Location: Quarry Bay 鰂魚涌
Job posting date:

Dairy Farm is a leading pan-Asian retailer operating over 6,500 outlets, and employing over 180,000 people across 11 countries. Dairy Farm’s total annual sales exceeded US$17 billion and has a customer base of over 1 billion consumers across its highly diversified businesses. The Group operates supermarkets, health and beauty stores, convenience stores, home furnishings stores and restaurants under well known brands ranging from Wellcome and Mannings, to 7-Eleven, and IKEA. With such a broad offering and wide geographic reach, we welcome applications from candidates with a passion for retail, and a pioneering spirit to join our expanding team.

Account Analyst

The role of the Client Services function is to build and manage relationships with brands participating in the programme and ensure delivery of the agreed value proposition and benefits to the partners.

The Account Analyst position is a part of the Client Services organization. This position is responsible for seamless programme delivery and execution of agreed plans and initiatives at key partner/s.

The role requires engagement with stakeholders in the partner organization to realize the agreed objectives from the programme. This extends from on-boarding of partners into the programme, operationalizing customer acquisition and other processes and subsequent execution of marketing programmes and other initiatives.

Key responsibilities:

  • Relationship management with relevant stakeholders in partner organization
  • Support Head of Client Services to develop marketing and engagement plans with the partner for the programme
  • Ensure successful execution of agreed plans with appropriate measurement and reporting mechanisms put in place
  • Ongoing Programme benefits communication at partner
  • Develop materials and execute on training and other support at partner to ensure seamless execution
  • Ensure smooth execution of all backend processes for customer enrolment, benefits crediting, partner billing, financial reconciliation etc.
  • Timely resolution of issues/ minimize escalations
  • Identify and realise opportunities to improve programme performance

Requirements:

  • University degree
  • 3+ years experience in client management roles in a marketing related function
  • Strong communication skills
  • Experience in campaign planning, execution and measurement or
  • Retail experience is ideal, loyalty experience preferred but not essential

Reports to: Head of Client Services

To find out more about Our Businesses and Our People, please visit our website http://www.dairyfarmgroup.com

We are an equal opportunity employer. Personal data collected will be kept and handled confidentially by authorised personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months. A copy of our Privacy Policy can be accessed by visiting our Company website.

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