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Job no: 527882
Work type: Full time
Location: Quarry Bay 鰂魚涌
Job posting date:

Mannings is the leading health and beauty chain in Hong Kong with over 340 stores, territory-wide. Our trusted reputation is based on Mannings’ commitment to improve customer health and personal care, leading to ten consecutive years of being voted “No. 1 Most Preferred Brand” in Hong Kong. Our culture is open and progressive – simply to achieve the best for our customers both externally and internally. Applications are welcomed from high calibre individuals to join our growing team.

eCommerce Operations Manager - Mannings HK

The Job

  • Accountable and responsible for working with cross departments such as supply chain, merchandising,
  • operations to set up eCommerce SOP, fulfillment, and range
  • Management of eCommerce fulfillment operations and supply chain
  • Responsible for optimisation of operational processes, performance metrics and costs
  • Responsible for operational analytics & reporting
  • Responsible for running and managing the customer service operations for the eCommerce offering
  • Works with other team members in the eCommerce team as well as cross departments within Mannings Hong Kong, including offline operations, supply chain, and customer service department
  • Reports directly to the Head of eCommerce, Mannings Hong Kong


The Person

  • University graduate
  • At least 5 years working experience, with at least 2 years in eCommerce operations
  • Experience of managing and leading an operational team and to manage eCommerce processes and fulfillment
  • Good analytical skill, well-planned and acute market sense
  • Proficiency in English and Chinese

The Firm (Dairy Farm / Banner)is responsible for ensuring that all personal information collected from each Candidate presented to Dairy Farm is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website

We are an equal opportunity employer. Personal data collected will be kept and handled confidentially by authorised personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months. A copy of our Privacy Policy can be accessed by visiting our Company website.

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