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Apply now 介紹朋友
Job no: 528405
Work type: Full time
Location: Shatin 沙田
Job posting date:


The first IKEA Hong Kong store was opened in 1975. Today, IKEA Hong Kong & Macau has five stores which are in Causeway Bay, Kowloon Bay, Shatin, Tsuen Wan and Taipa Macau. Merchandise pick-up points are located in Hong Kong Island East and Macau. IKEA Hong Kong & Macau is a member of the Dairy Farm Group of Companies that also operate IKEA retail stores in Taiwan and Indonesia.

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision:

“to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

顧客服務助理 Exchange and Returns Co-worker


  • 你成熟主動及擁有良好顧客服務態度,以客為先
  • 你喜歡與人溝通及重視團隊合作
  • 你對家飾家品業充滿熱誠
  • 你能操流利粵語及普通英語
  • 你熟悉一般電腦運作
  • 你擁有中五或以上學歷
  • 歡迎對零售業充滿熱誠的應屆畢業生加入我們



  • 提供最佳顧客購物體驗,為顧客提供滿意的服務,從而吸引顧客再次到訪宜家家居
  • 了解顧客需要,有效處理提貨,退換貨物,退款,顧客投訴及各項查詢
  • 主動了解有關宜家家居的產品,解決方案,政策及操作程序的更新
  • 了解如何組裝產品,從而為有組裝困難的顧客提供協助。當有需要時,為顧客安排零件更換
  • 聆聽顧客的意見,並與部門分享,尋求改進空間






年終雙糧、每月6至7天休息日、17天公眾假期、有薪假期 (如:12-18天年假、14星期產假、5天侍產假、1星期婚假)、員工醫療保險、免供款退休計劃、集團購物優惠、生日禮券、介紹人及新員推薦獎金、良好晉升機會等


如有任何查詢,歡迎 WhatsApp 9438 6523

To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

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