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Job no: 529353
Work type: Full time
Location: Quarry Bay 鰂魚涌
Job posting date:

Dairy Farm is a leading pan-Asian retailer. At 31st December 2019, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 people. The Group had total annual sales in 2019 exceeding US$27 billion. The Group operates grocery retail, convenience stores, health and beauty stores, home furnishings stores and other retailing under well-known brands including Wellcome, Mannings, 7-Eleven, and IKEA. With such a broad offering and wide geographic reach, we welcome applications from candidates with a passion for retail, and a pioneering spirit to join our expanding team. Dairy Farm is a member of the Jardine Matheson Group.

Technical Services Officer - Food

Purpose of the Role

  • Provide Technical services supports to Food (OB FNF and Fresh & RTE) for ensuring that our suppliers are effectively meeting our “DF Quality Management Systems” and DF Own Brand Business initiatives – Ethical, sustainability etc.
  • Measure suppliers through continuous assessment of trends via “Key Quality Metrics” – Routine Testing; Audits, Laboratory testing, complaints, withdrawals/recalls and product specification compliance e.g. Supplier; Product; Process and Packaging
  • Support Product Technology Functions (OB FNF and Fresh & RTE) with technical administrative services e.g. data analytics/ collection/research/KPI reporting/risk impact assessments

The Job

  • Daily liaison with in-country functional team members, collate and prepare all required technical information necessary for all week/month/quarter/year data reports – prepare functional KPI/Dashboard
  • Liaison with 3rd party laboratory - supports the ongoing laboratory testing programs
    • Schedule all applicable tests with the appropriate nominated Third Party and ensure timelines are adhered to.
    • Ensure that the Third Party are routinely informed of new schedules or invoice queries
    • Track the testing status and work with Sourcing team to arrange store lists if necessary
    • Ensure that the Third Party / Internal cross-functional teams and Suppliers are routinely informed of new schedules or invoice queries
    • Ensure that 3rd party laboratory KPI’s are set with targets and reviewed routinely as agreed
    • Cross-check invoices and test reports to ensure invoices are accurate
  • Liaison with 3rd party Audit Firm for supporting Audit Completion
    • Track supplier status of ‘Third Party Audit’ compliance. Work with Third Party Service provider to ensure that matrix is correctly updated, and audits are scheduled to avoid zero deviation from the ‘Base Quality Compliance Standard’
    • Ensure that the Third Party / Internal cross-functional teams and Suppliers are routinely informed of new schedules or invoice queries
  • Liaison with 3rd party Inspection Body, manage inspection schedule and ensure completion of routine inspection needs
    • Ensure that the Third Party / Internal cross-functional teams and Suppliers are routinely arranged for inspection
    • Ensure that the Third Party / Internal cross-functional teams and Suppliers are routinely informed of new schedules or invoice queries
    • Cross-check invoices and test reports to ensure invoices are accurate
  • Support any supplier performance analytics – prepare all Supplier Technical Scorecards - ‘Quality Assurance Metrics’ to provide the QA team / Business team with feedback on the performance of our suppliers on a regular basis
  • Manage/maintain/issue Sustainability & Ethical related tracker(s)
    • Collaborate with the cross-functional teams to manage/maintain/update and issue Sustainability & Ethical related tracker(s) on a regular basis
  • Manage/maintain/issue the Technical Library
    • Collaborate with the cross-functional teams to manage/maintain/update and issue all ‘DF Quality Standard Operating Procedures’. This includes management of the ‘Technical Manual’ and ensuring all documents are maintained under a ‘controlled’ numbering system
  • Support Group Product Alert platform to issue GPA. Collect and summarise information
  • Support Technical Services Lead/Technical Services Manager on “Special Projects”- e.g. ad-hoc data analytics; research; system/product/supplier’s performance reports; product evaluation session; change management; testing gaps/costs, etc.
  • Assist Functional Heads with “Special Projects” – to include but not limit to “Preparation for working groups, technical conferences and Information sharing sessions
  • Support product/license registration and support the management of registration tracker when needed
  • Super-user of QAIT System/PLM (Center)

The Person

  • Bachelor degree holder in Food Science/Engineering/Manufacturing or other Science related disciplines
  • Minimum 3 years' experience in quality assurance of food products
  • Administrative experience in dealing with multiple streams and sources of data/reporting experience
  • Work experience in an office-based/analytical role preferable
  • Analytical work-related experience with the ability to review microbiological data and identify statistical trends
  • Proficient in MS Office (Word, Excel, PPT), excellent in Excel skills
  • Ability and experience working in database suites
  • Demonstrated ability to work independently, communicate effectively, work under pressure, and prioritize tasks effectively to meet deadlines
  • Good problem-solving skills and negotiating skills
  • Excellent oral and written communication skills
  • Excellent interpersonal skills and be a team player

To find out more about Our Businesses and Our People, please visit our website https://www.dairyfarmgroup.com

We are an equal opportunity employer. Personal data collected will be kept and handled confidentially by authorised personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months. A copy of our Privacy Policy can be accessed by visiting our Company website.

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