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Job no: 531572
Work type: Full time
Location: Macau 澳門
Job posting date:

Commercial Activity Leader

 

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • You have minimum 5 years of experience in sales related function
  • You are business-minded and result-driven with a customer focus
  • You have experience of setting action plans and setting and following up on goals
  • You are self-reliant and motivated with a proven ability to work as part of a larger team and cross functionally
  • You have experience of working in a fast-paced environment
  • You have good analytical skills and communication skills
  • You have the ability to engage a receiver by creating a passion for your plans
  • You have the ability to make quick decisions and take personal initiatives, prioritise and organise your own work to make efficient use of the time available
  • You have good command of both written and spoken English
  • You have previous experience of customer-oriented service or retail
  • You have experience of working in a fast-paced environment
  • You have experience of managing and developing a team, preferably in a retail environment
  • You have an interest in home furnishing

 

WHAT YOU WILL BE DOING DAY TO DAY

  • Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
  • Lead and communicate the commercial calendar and store activity plan to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goal
  • Secure the vitality of the IKEA store and IKEA website in all media by working closely with store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently
  • Ensure a qualitative and efficient implementation in your store through clear communication and secure that all functions take responsibility for delivering their part
  • Know your local market potential and work with your team and other functions to ensure the IKEA Brand is relevant locally throughout the different sales channels
  • Possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store competitors. You will use this information to add to, support and drive the store commercial calendar
  • Act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions)
  • Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve the planning of future activities
  • Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over
  • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability

 

TOGETHER AS A TEAM

  • To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimizing the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way. 

 

STAFF BENEFITS

Annual Fixed Bonus, 5-Day Work Week, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

 

Kindly WhatsApp 9438 6523 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

 

 

 

 

 

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

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