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Job no: 532066
Work type: Full time
Location: Quarry Bay 鰂魚涌
Job posting date:

DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a primary listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

Senior E-Commerce Operations Manager

The Job

  • Establish and consistently modifying the standard operating procedure (SOP) for company's ecommerce platform
  • Manage daily ecommerce operation from order fulfillment, O2O campaigns, store pick up services to last mile delivery
  • Coordinate with offline store and customer service agency to ensure quality customer experience
  • Conduct regular review of CS services
  • Set up KPI to monitor and manage third party agencies
  • Provide regular analysis and reports for further improving ecommerce operation efficiency
  • Coordinate with internal parties including IT, customer services or logistics to attend to emergency such as platform malfunction, return process etc. 

The Person

  • Minimum 6 years of ecommerce operation management experience
  • Hands-on experience with an inhouse flagship ecommerce platform is a MUST
  • Strong understanding of the internal logistics and consumer journey of ecommerce platform
  • Proactive, energetic, detail minded with good communication skills
  • Excellent command of written & spoken English, Mandarin and Cantonese is a MUST.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website:

Issued by The Dairy Farm Company, Limited

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