Wellcome is the largest and longest established supermarket brand in Hong Kong with an extensive network of over 280 stores. Wellcome is committed to providing one-stop shopping convenience to customers through quality products at competitive prices and friendly service to serve the needs of different customers. We welcome applications from high calibre candidates to join our expanding team.

Online Availability Analyst

Is this your next challenge in E-comm Management?

Responsible for ensuring high-levels of online availability and SKU fulfilment. Key KPIs are in-app out-of-stocks, in-stock impression rate, % of items listed online, and SKU fulfilment rate. Specific tasks include:

• Design and maintain reports showing key metrics that track the inputs that drive improvement in availability KPIs
• Support forecasting exercises and ensure adequate allocation of stock for online promotions, track performance against forecast and continuously improve forecast accuracy
• Work with cross-functional stakeholders to develop clear, efficient processes for managing stock levels and allocations
• Develop logic and manage settings for online safety stock
• Work together with Tech Infrastructure and Supply & Demand Planning teams on improving our ordering and availability logic
• Support on designing systems & processes for enabling online availability & listing of more complex item types

Do you have experience in stock management?

• 1-2 years of relevant working experience in online operations, supply chain or demand & supply planning preferred.
• Detail oriented and structured mindset, with the ability to connect between the dots and constantly test and evaluate hypotheses.
• Willing to learn and solve problems outside one’s area of expertise or comfort zone.
• Comfortable working in a fast-paced, dynamic work environment, which includes addressing day to day issues as well as solving long-term problems. Willing to spend time working & learning in stores and warehouses.
• Strong communication & people skills to influence, partner, and drive performance with multiple stakeholders in a multi-cultural environment.
• Proficient in Excel (managing large datasets & pivot tables), PowerPoint and other Microsoft 365 tools. Experience in python, SQL or other languages for managing large datasets is a plus.
• Fluent in written and spoken English and Cantonese; proficiency in Mandarin preferred.